DAOs instructed to place facilitation desk to hear usury victims’ problems

Kathmandu- The Ministry of Home Affairs has directed the district administration officers across the country to set up facilitation desk to promptly receive and address the complaints, petitions and grievances of usury victims.

Home Ministry’s spokesperson Narayan Prasad Bhattarai informed that the directive was issued to establish facilitation desk in line with the four-point agreement signed on March 11 between the ministry and the usury victims struggle committee.

The district administration offices have been directed to set up a facilitation desk to deal with the matter by assigning responsibility to the officer-level employees to immediately hear the complaints, petitions and grievances related to usury and make public the details of the employees deployed at the desk (name, post, email, contact number and other means of contact) on the website of the office.

Similarly, section officer at the Ministry of Home Affairs Chiranjivi GM has been appointed the contact person of the Ministry to coordinate with the DAOs and other agencies to address the complaints of the usury victims. For complaints related to usury (improper transactions), one can contact mobile number: 9851360603 (viber, WhatsApp message), email: [email protected] and toll free number 1112.